Frequently Asked Questions

What types of in-home care services do you offer for seniors?

We specialize in a variety of in-home care services designed to meet the diverse needs of seniors. While we do not provide skilled nursing, we do offer the expertise of Certified Nursing Assistants (CNAs) for those requiring assistance with personal care tasks such as bathing, dressing, and mobility. In addition to personal care, our services encompass companionship, meal preparation, light housekeeping, and transportation to appointments. Our focus is on delivering comprehensive support that enhances the quality of life for seniors in the comfort of their own homes.

How do you ensure the safety and well-being of seniors in your care?

Our team is comprised of caregivers with diverse backgrounds and training. Every staff member is certified in CPR/first aid; and receives training in areas relevant to senior care. Our care team includes individuals with certifications in dementia care (DCP), home health care, and certified nursing assistants (CNAs), among others. We tailor our services by providing specialists as needed to meet the unique needs of each client. In addition to our rigorous training, we maintain constant communication with families through our company platform, Axiscare, where they can access and send notes regarding their loved one’s care. Rest assured, we address any concerns immediately to ensure the safety and well-being of those in our care.

Are your caregivers certified and trained?

Yes, all our caregivers are certified and have undergone specialized training in senior care. They are equipped with the knowledge and skills to provide compassionate and effective care.

Can care plans be personalized to meet specific needs?

Absolutely. We work closely with seniors, their families and health practitioners to create customized care plans that cater to individual preferences, health conditions, and lifestyle choices.

How do you match caregivers with seniors?

We consider the senior’s needs, personality, and interests when selecting a caregiver. This ensures a compatible match that fosters a comfortable and trusting relationship.

What is the process for starting in-home care services?

The process starts with a free in-home assessment to understand the senior’s needs. Following this, we develop a personalized care plan and match the senior with a suitable caregiver. Services can typically begin within two weeks.

How is the cost of in-home care services determined?

We strive to keep our pricing simple and transparent by charging a flat rate for our services. This approach ensures clarity and avoids any confusion or overlap in costs. Our goal is to make the process as straightforward as possible for you and your loved ones.

What happens if a senior or family member has a concern or complaint?

We take concerns and complaints very seriously. Clients can contact us directly through our dedicated hotline or email. We promise a prompt response and resolution to any issues raised.

Are your services available 24/7?

Yes, we offer flexible scheduling options including 24/7 care to accommodate the varying needs of our clients.

How do you handle medical emergencies or health changes in seniors?

In case of a medical emergency, our caregivers are trained to respond promptly and seek immediate medical assistance. For changes in health, we coordinate with healthcare providers to adjust the care plan as needed.